Q: Are all products listed on the website currently in stock?
A: Due to high demand in the AI and enterprise sectors, stock levels fluctuate rapidly. We recommend contacting our sales team at sales@gpusupplyco.com for real-time availability and lead times.
Q: Do you provide bulk discounts for enterprise orders?
A: Yes, we specialize in high-volume B2B distribution. Please contact us with your specific quantity requirements for a custom quote.
Q: Are the GPUs and Hard Drives brand new?
A: Yes, we only supply 100% brand-new, factory-sealed enterprise hardware unless explicitly stated otherwise in the product description.
2. Shipping & Delivery
Q: How fast is your shipping within Germany and the EU?
A: For in-stock items, we typically dispatch within 24–48 hours. Delivery within Germany usually takes 1–2 business days, while EU delivery takes 3–5 business days.
Q: Do you ship internationally (e.g., USA, New Zealand, Asia)?
A: Absolutely. We have extensive experience in global logistics and provide tracked international shipping to most countries worldwide.
Q: How do I track my order?
A: Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier’s website.
3. Payments & Taxes
Q: What payment methods do you accept?
A: We accept Bank Wire Transfers (T/T), major Credit Cards, and secure online payment gateways. For regular enterprise clients, credit terms may be discussed upon review.
Q: Do you provide VAT-free invoices for EU businesses?
A: Yes. If you have a valid EU VAT number, we can process your order with 0% VAT. Please provide your VAT details during checkout or contact sales.
4. Warranty & RMA
Q: What is the standard warranty on Enterprise Hard Drives?
A: Most enterprise-grade units, such as Seagate Exos or WD Gold, come with a 3-year limited warranty.
Q: What is the warranty on NVIDIA Workstation GPUs?
A: Professional NVIDIA RTX/Ampere GPUs typically carry a 1-year manufacturer warranty.
Q: How do I start an RMA request?
A: Please visit our RMA & Warranty page or email us with your order number and a description of the issue.
5. Technical Support
Q: Can you help with hardware compatibility checks?
A: Yes, our technical team can assist in verifying if a specific GPU or RAID controller is compatible with your current server or workstation setup.
