{"id":1600,"date":"2026-03-19T01:46:11","date_gmt":"2026-03-19T01:46:11","guid":{"rendered":"https:\/\/gpusupplyco.com\/politique-de-garantie-et-de-rma\/"},"modified":"2026-04-05T02:29:17","modified_gmt":"2026-04-05T02:29:17","slug":"politique-de-garantie-et-de-rma","status":"publish","type":"page","link":"https:\/\/gpusupplyco.com\/fr\/politique-de-garantie-et-de-rma\/","title":{"rendered":"Politique de garantie et de RMA"},"content":{"rendered":"\n

1. Dur\u00e9e de la garantie limit\u00e9e<\/strong><\/h4>\n\n

Garantie et assistance mat\u00e9rielle<\/strong><\/p>\n\n

Garantie standard du fabricant :<\/strong> > GPU Supply Co. collabore exclusivement avec des distributeurs r\u00e9gionaux officiels et agr\u00e9\u00e9s. Par cons\u00e9quent, tous les produits mat\u00e9riels neufs sont couverts directement par la garantie standard du fabricant d\u2019\u00e9quipement d\u2019origine (OEM) (p. ex., NVIDIA, PNY, Supermicro). Les conditions de garantie, sa dur\u00e9e et l\u2019assistance technique sont strictement r\u00e9gies par les politiques du fabricant concern\u00e9. Comme nous fournissons des SKU r\u00e9gionaux 100 % authentiques, votre mat\u00e9riel est pleinement \u00e9ligible \u00e0 l\u2019assistance directe de l\u2019OEM, sans aucune restriction transfrontali\u00e8re. <\/p>\n\n

Service premium de facilitation RMA (optionnel) :<\/strong> Nous comprenons que l\u2019indisponibilit\u00e9 en entreprise est co\u00fbteuse et que les proc\u00e9dures de RMA (Return Merchandise Authorization) peuvent \u00eatre chronophages. En option, GPU Supply Co. propose un service premium de facilitation RMA avec une majoration de 3 %<\/strong> sur le prix du produit. Dans le cadre de cet SLA, notre \u00e9quipe d\u2019assistance prendra en charge l\u2019int\u00e9gralit\u00e9 du processus de retour de bout en bout, la coordination des exp\u00e9ditions et la n\u00e9gociation du remplacement avec le fabricant en votre nom, en vous offrant un interlocuteur unique et une tranquillit\u00e9 d\u2019esprit. <\/p>\n\n

2. Exclusions de garantie (conditions d\u2019annulation)<\/strong><\/h4>\n\n

Afin de maintenir les normes les plus \u00e9lev\u00e9es en mati\u00e8re d\u2019int\u00e9grit\u00e9 du mat\u00e9riel, la garantie sera annul\u00e9e<\/strong> si le produit pr\u00e9sente l\u2019une des conditions suivantes. Notre \u00e9quipe technique effectue une inspection rigoureuse \u00e0 la r\u00e9ception de toute unit\u00e9 RMA. <\/p>\n\n

A. Dommages physiques et m\u00e9caniques :<\/strong><\/p>\n\n

    \n
  • Int\u00e9grit\u00e9 structurelle :<\/strong> Tout signe d\u2019impact physique, y compris, sans s\u2019y limiter, bosses, fissures, composants fractur\u00e9s ou PCB (carte de circuit imprim\u00e9) d\u00e9form\u00e9.<\/li>\n\n\n\n
  • Composants tordus :<\/strong> Broches tordues (notamment sur les sockets CPU ou les connecteurs d\u2019interface), \u00e9querres tordues ou dissipateurs thermiques d\u00e9form\u00e9s.<\/li>\n\n\n\n
  • Dommages aux connecteurs :<\/strong> Ports d\u2019interface cass\u00e9s, br\u00fbl\u00e9s ou fissur\u00e9s (PCIe, SATA, SAS, HDMI, DisplayPort ou connecteurs d\u2019alimentation).<\/li>\n<\/ul>\n\n

    B. Mauvaise utilisation environnementale et op\u00e9rationnelle :<\/strong><\/p>\n\n

      \n
    • Corrosion et oxydation :<\/strong> Signes d\u2019exposition \u00e0 l\u2019humidit\u00e9, \u00e0 des d\u00e9versements de liquide ou \u00e0 des environnements \u00e0 forte humidit\u00e9 entra\u00eenant une oxydation des circuits.<\/li>\n\n\n\n
    • Dommages thermiques :<\/strong> Preuves de surchauffe due \u00e0 une ventilation insuffisante ou de \u00ab carbonisation des composants \u00bb (marques de br\u00fblure) caus\u00e9e par des alimentations externes instables.<\/li>\n\n\n\n
    • Contamination :<\/strong> Accumulation excessive de poussi\u00e8re, d\u2019huile ou de substances \u00e9trang\u00e8res compromettant le syst\u00e8me de refroidissement ou les chemins \u00e9lectriques.<\/li>\n<\/ul>\n\n

      C. Modification non autoris\u00e9e et alt\u00e9ration :<\/strong><\/p>\n\n

        \n
      • Scell\u00e9s de garantie :<\/strong> Retrait, alt\u00e9ration ou d\u00e9gradation des \u00e9tiquettes d\u2019origine du num\u00e9ro de s\u00e9rie (S\/N), des scell\u00e9s de garantie d\u2019usine ou des autocollants de code-barres.<\/li>\n\n\n\n
      • Firmware\/BIOS :<\/strong> Flashage non autoris\u00e9 d\u2019un BIOS ou d\u2019un firmware non officiel entra\u00eenant le \u00ab brickage \u00bb de l\u2019appareil.<\/li>\n\n\n\n
      • Alt\u00e9ration physique :<\/strong> Toute modification de la solution de refroidissement d\u2019origine en usine (p. ex. retrait du car\u00e9nage\/ventilateur), soudure ou peinture.<\/li>\n<\/ul>\n\n

        3. Exp\u00e9dition et retours<\/strong><\/h4>\n\n
          \n
        • Autorisation RMA :<\/strong> Aucun retour ne sera accept\u00e9 sans num\u00e9ro de RMA<\/strong> valide \u00e9mis par GPU Supply Co.<\/li>\n\n\n\n
        • Emballage de protection :<\/strong> Les articles retourn\u00e9s doivent \u00eatre exp\u00e9di\u00e9s dans leur emballage antistatique d\u2019origine<\/strong> ou avec une protection \u00e9quivalente de qualit\u00e9 professionnelle. Tout dommage survenu pendant le transport de retour en raison d\u2019un emballage insuffisant rel\u00e8vera de la seule responsabilit\u00e9 de l\u2019exp\u00e9diteur et annulera la garantie. <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

          1. Dur\u00e9e de la garantie limit\u00e9e Garantie et assistance mat\u00e9rielle Garantie standard du fabricant : > GPU Supply Co. collabore exclusivement avec des distributeurs r\u00e9gionaux officiels et agr\u00e9\u00e9s. Par cons\u00e9quent, tous les produits mat\u00e9riels neufs sont couverts directement par la garantie standard du fabricant d\u2019\u00e9quipement d\u2019origine (OEM) (p. ex., NVIDIA, PNY, Supermicro). Les conditions de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1600","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"","author_link":"https:\/\/gpusupplyco.com\/fr\/author\/jw2070174gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"1. Dur\u00e9e de la garantie limit\u00e9e Garantie et assistance mat\u00e9rielle Garantie standard du fabricant : > GPU Supply Co. collabore exclusivement avec des distributeurs r\u00e9gionaux officiels et agr\u00e9\u00e9s. Par cons\u00e9quent, tous les produits mat\u00e9riels neufs sont couverts directement par la garantie standard du fabricant d\u2019\u00e9quipement d\u2019origine (OEM) (p. ex., NVIDIA, PNY, Supermicro). Les conditions de\u2026","_links":{"self":[{"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/pages\/1600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/comments?post=1600"}],"version-history":[{"count":2,"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/pages\/1600\/revisions"}],"predecessor-version":[{"id":1731,"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/pages\/1600\/revisions\/1731"}],"wp:attachment":[{"href":"https:\/\/gpusupplyco.com\/fr\/wp-json\/wp\/v2\/media?parent=1600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}